Terms and Conditions

2 May 2023

Treating customers fairly remains at the heart of Start Up Loans Company’s Post Loan Support. If you feel that we have not provided the service level you expected to receive then please let us know - [email protected]

Introduction

The Start Up Loans Company is a company registered in England and Wales (company number 08117656).

This page contains the terms of use of the Start Up Loans Company’s Post Loan Support Website (the “Website”). By using the Website (startuploansmentoring.co.uk) you agree to these terms and conditions. Please check these terms and conditions regularly. We can and do update these terms and conditions at any time without notice to you. By using the Website you agree to any changes to these terms and conditions once updated.

If you would like to contact us at any time in regard to these terms, please email [email protected]

Privacy

The Start Up Loans Company, its Post Loan Support Delivery Partner, Newable Trade (London) Limited and their partner, UMi Commercial Limited, are committed to upholding your privacy as a valued customer and user of this Website. The personal data (‘Data’) we collect about you is held securely and treated in accordance with the Privacy Policy published on this Website. Whenever you provide us Data, you are consenting to its collection and use as explained in the Privacy Policy , including our use of ‘cookies‘.

We operate an integrated communications programme, which means we use your Data to communicate with you through several different channels; including email, telephone and SMS. Our aim is to keep you up-to-date with all the latest news about the Post Loan Support Service, however if you feel you no longer wish to receive email communications from us, you are able to ‘opt out’ of them individually at any time.

Using the Website

You agree to use the Website only for lawful purposes. You must also use it in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else. We regularly update the Website and can change or remove content at any time without notice to you.

Disclaimer

While we make reasonable efforts to keep the Website up to date, we do not guarantee or warrant (implied or otherwise) that the information provided will be:

• current;
• secure;
• accurate;
• complete; and / or
• free from bugs or viruses.

The Website and the content provided therein is exclusively for informative purposes. Nothing on the Website or in its contents is intended to provide advice of any kind (including legal or other professional advice). You should get professional or specialist advice before doing anything on the basis of the content contained on the Website.

We do not accept any responsibility for any loss which may arise from reliance on information or materials published on the Website. This includes:

• any direct, indirect or consequential losses;
• any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise;
• the information provided on websites that are linked to or from the Website; and / or
• any inability to use the Website or any websites that are linked to or from the Website.

This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that the loss might happen. This also includes situations where we may have informed you of the existence of the content published on the Website by mediums other than through the website, for example by email or by telephone conversation. This includes (but is not limited to):

• pure economic loss;
• loss of income or revenue;
• loss of salary, benefits or other payments;
• losses related to your business;
• loss of profits or contracts;
• loss of opportunity;
• loss of future or anticipated savings;
• loss of data;
• loss of goodwill or reputation;
• loss of tangible property;
• loss of intangible property, including your inability to obtain registered intellectual property protection (for example patent protection or similar), and loss, corruption or damage to data or any computer system; and / or
• wasted management or office time.

We may still be liable for:

• death or personal injury arising from our negligence;
• fraudulent misrepresentation; and / or
• any other liability which cannot be excluded or limited under applicable law.

Requests to remove content

You can ask for content to be removed from the Website. We will only do this in certain cases, eg if it breaches copyright or trade mark laws, contains sensitive personal data, or material that may be considered obscene or defamatory.

Contact us by emailing [email protected] to ask for content to be removed. You will need to send us the web address (URL) of the content and explain why you think it should be removed.

We collect information about you in accordance with our Privacy Policy and our cookie policy. By using the Website, you agree to us collecting this information and confirm that any data you provide is accurate.

Please refer to the following link for our Privacy Policy

Virus protection

We take regular measures to check and test the Website for viruses. You must make sure that the way you use the Website does not expose you to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system.

We are not responsible for any loss, disruption or damage to your data or computer system that might happen when you use the Website.

Viruses, hacking and other offences

When using the Website, you must not introduce viruses, trojans, worms, logic bombs or any other material that is malicious or technologically harmful.

You must not try to gain unauthorised access to the Website, the server on which it is stored or any server, computer or database connected to it.

You must not attack the Website in any way. This includes denial-of-service attacks.

We will report any attacks or attempts to gain unauthorised access to the Website to the relevant law enforcement authorities and share information about you with them.

General

Governing law: these terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute you have which relates to these terms and conditions, or your use of the Website (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of London, England.

Further notice: there may be legal notices elsewhere on the Website that relate to how you use the site.

Force majeure: we are not liable if we fail to comply with these terms and conditions because of circumstances beyond our reasonable control.

No implied waiver: we might decide not to exercise or enforce any right available to us under these terms and conditions. We can always decide to exercise or enforce that right at a later date. Doing this once will not mean we automatically waive this right in future instances.

Severance: if any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will still apply.

Intellectual Property

The Start Up Loans Company and third parties who have granted us permission to reproduce their material on this website, own all trade marks, copyright and all other intellectual property rights in the content on the Website.

Trade Marks

The trade mark “Start Up Loans” (stylised logo) is a registered trade mark in the United Kingdom (no. UK00003068955) owned by the Start Up Loans Company. Without prejudice to any other rights or actions, unauthorised use by third parties of the Start Up Loans trade mark (or any trade mark, logo or stylisation that is similar or likely to be perceived as similar) is prohibited.

For enquiries relating to the use of the Start Up Loans trade mark, please contact us at [email protected].